Frequently Asked Questions
How it works?
Next time you're feeling hungry go to our website and check out the menus from your favourite Tofino restaurants. Once you've decided what want you want, order right here online or pick up the phone and give us a call at 250-522-0071.
From there it's easy. You relax while we take care of the rest. We pass your order to the restaurant, taking time to make sure all of your order details are just right. We will pick up your order, safely tucking it into a thermal bag, making sure cool food stays cool and hot food stays hot. After scooting through traffic on our delivery scooter making our way to your home, we arrive at your door and take your payment right then and there, whether you're paying cash or credit.
PLEASE KEEP YOUR PHONE NEARBY, WE WILL CONTACT YOU IF THERE ARE ANY DISCREPANCIES WITH YOUR ORDER.
How much does it cost?
Depending on your location, fees vary. Within the down town core to CO-OP gas station expect to pay $10 delivery fee.
Co-op gas to South Chesterman Beach delivery fee is $15. South Chesterman's to Long Beach Lodge expect to pay $20. Additional stops are $5 each.
For example, if you live within the down town core, order from two restaurants your delivery charge will be $15.
*Please Note!!! WE DO NOT ACCEPT DEBIT, VISA DEBIT, OR SIMILAR. WE ACCEPT CASH, VISA, MC AND E-TRANSFER.
PLEASE SPECIFICY WITH YOUR ORDER FOR E-TRANSFER.
How long does a delivery take?
While our average delivery time is 45 minutes, delivery times can depend on several variables. Busy restaurants, dinner-time rush, summer traffic can each play into longer wait times.
What is your delivery range?
We deliver to the entire town of Tofino out to and including Long Beach Lodge Resort
Do I tip my driver?
Please do! Drivers make a portion of the delivery fee. They work mainly on tips and trust us - they work hard!
How do you ensure food quality?
We make sure that it's possible for a driver to be at the restaurant as soon as your food is ready. Sometimes we wait a few minutes before calling orders in to be sure your food won't have to sit under a heat lamp. In the rare cases that a driver is running late, we ask the kitchen to make the order again. No one likes a soggy sandwich or lukewarm tacos.
Will I get utensils with my order?
Tofino Delivery does not provide utensils so it depends on whether the restaurant includes them in their take-out packaging or not. However, as with anything else, if you ask for it, we will make sure it arrives with your order, just make sure to mention it on the phone or include it in your order notes.
I got the wrong/incomplete order. What do I do?
Call us immediately at 250-522-0071. We, along with our restaurant partners, do our best to make sure every order goes smoothly, but unfortunately sometimes one of us slips up. When this happens we want to know about it right away so we can make it right as quickly as possible.
I don't see my favourite restaurant on your menu page. Can I order from a restaurant that is not on you site?
Of course! If there's somewhere you'd like to order from that you don't see on our menu page, give us a call. We add a 18% surcharge on the total cost of food from restaurants we don't work with. The only way around this surcharge for us is to partner with a restaurant, so next time you're eating at your favorite restaurant, spread the good word and encourage them to sign up. We don't want anyone feeling left out.
Can I order from more than one restaurant?
Of course! In fact we encourage it, as we feel that's using our service to its fullest potential. You can order from as many restaurants as you'd like. Just keep in mind each additional stop is $5.
My online order amount does not match the bill my driver gave me? What kind of highway roberry is this?
We do our best to keep up with the ever-changing prices of our restaurants, however sometimes prices change at a moment's notice before we're able to update our site. Also, some restaurants charge for special requests: extra dressing, double meat, side orders of spicy mayo, etc. and we don't know the additional charges until we pick up the food.
Your site says the restaurant is still open why can't I order?
In order to give the restaurant time to cook you food, your order must be recieved 30 mins prior to the kitchen closing. So if it says the restaurant is open till 9pm, make sure your order is received by 8:30.